Delivery, Pickup & Returns
At Oriental Vegan, we use a specialised nationwide cold-chain network to deliver deep, authentic flavours of high-end Chinese cuisine straight to your door across mainland UK. Because we craft our master sauces from scratch with 0% refined sugar (date-sweetened) and no artificial preservatives, we maintain the highest standards of food safety and temperature control in transit.
🚚 Nationwide UK Delivery
To ensure your meals stay perfectly chilled during their journey, we enforce a strict minimum basket requirement to cover the specialised eco-packaging costs.
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Minimum Cold-Chain Box Spend: £39.00 (Approx. 3–4 main dishes). You cannot check out if your cart is below this amount.
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The Shipping Tiers:
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Orders between £39.00 and £59.99 incur a standard cold-chain packaging and shipping fee of £6.95.
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Orders of £60.00 and above qualify for 💥 FREE Nationwide Shipping.
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⚡ Lightning-Fast Dispatch & Tracking
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2 Working Day Dispatch: We value your time. All orders are prepped fresh in our kitchen and securely packed for dispatch within 2 working days.
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DPD Next-Day Delivery: We ship exclusively via premium next-day couriers (DPD / DHL) to minimise transit times.
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Real-Time Tracking: Once your order is dispatched, you will receive real-time shipping updates and tracking information via WhatsApp (if you opted in at checkout) or email. You can use the provided tracking link to follow your parcel's journey.
❄️ Our Premium Eco-Insulation Packaging
You never have to worry about food safety. We pack every nationwide order in premium, sustainable thermal insulation liners with heavy-duty frozen gel packs.
This advanced system acts as a mobile refrigerator, keeping your meals strictly below 4°C for up to 48 hours in transit.
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📦 Stock Your Freezer: Because our Base Kits (No Veg) are completely optimised for compact, zero-waste storage, they are 100% freezer-safe for up to 3 months! Upon arrival, simply place your packs straight into your freezer and go from freezer to Air Fryer to plate in just 5 minutes flat (or 4 minutes from the fridge) whenever hunger strikes.
🥡 Free Local Fulham Pickup (Click & Collect)
If you live or work near our Fulham kitchen, you can completely bypass our shipping fees and the £39.00 nationwide order minimum!
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How it works: Simply switch to "Store Pickup" at the website checkout screen. There is no minimum spend for collection.
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Cost: 100% Free.
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Collection Address: Unit 3, 250 North End Road, London, SW6 1NJ.
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Your Choice: You can choose 'Menu' to collect your meals hot and ready to eat, or visit our 'Shop' for fresh-chilled meal kits to stock your fridge or freezer.
❓ Delivery FAQs
Do I need to be home to receive my order?
No. Because our packages contain fresh, temperature-sensitive food, the courier cannot return the box to a depot if you are out. DPD will automatically leave the box in your designated "Safe Place" or with a neighbour. Please use the tracking app to specify your preferred safe place as soon as you receive your dispatch notification.
Where do you ship?
We ship to all addresses across mainland UK. Due to the strict 24-hour time limits of chilled food transit, we unfortunately cannot ship to the Scottish Highlands & Islands, Northern Ireland, the Isle of Man, or the Channel Islands.
🔄 Cancellations & Returns Policy
Perishable Foods Policy
In accordance with the UK Consumer Contracts Regulations regarding perishable goods, food items that are liable to deteriorate or expire rapidly cannot be returned or refunded due to a simple change of mind. Once an order has entered processing or has been dispatched, it cannot be cancelled or returned.
Damages or Order Discrepancies
Your satisfaction is our absolute priority. If there is a rare issue with your delivery, please contact us within 24 hours of receipt:
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Take a clear photograph of the issue (e.g., damaged transit packaging or an incorrect item).
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Email your order number and the photos to orientalveganglutenfree@gmail.com.
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If we verify that an item was damaged in transit or incorrect, we will immediately issue a replacement or a direct refund to your original payment method.
Missed Deliveries
Because our packages contain fresh, temperature-sensitive food, the courier cannot return the box to a depot if you are not home. DPD/DHL will leave the box in your designated "Safe Place" or with a neighbour if you are out. It is the customer's responsibility to ensure someone is available to receive the box or that a safe place is updated on the tracking app. We cannot offer refunds for food that spoils due to a delayed retrieval from a safe place.